This custom application is designed by PTS for automotive OEMs to improve customer satisfaction in the service department of their dealerships.
This custom application is designed by PTS for automotive OEMs to improve customer satisfaction in the service department of their dealerships.
- Through a comprehensive questionnaire, the system recommends specific action plans to improve customer satisfaction.
- Summary reports can be generated that track progress being made as dealerships work to complete their own specific action plans.
- System addresses each dealership's specific areas of weakness and tracks progress made.
- District Managers currently use this tool during dealership visits in improving the effectiveness of dealership sales operations.
- Helps dealerships improve customer satisfaction results.