This custom application was designed by PTS for automotive district managers to audit warranty claims and identify weaknesses in service operations that impact warranty administration.
This custom application was designed by PTS for automotive district managers to audit warranty claims and identify weaknesses in service operations that impact warranty administration.
- A comprehensive survey system for accurate assessment of a dealership's service operations.
- System proposes operational best practices derived from OEM's policies and procedures.
- Allows district managers to audit dealership warranty claims in determining whether a dealership should receive a chargeback, based on OEM's corporate policy.
- Integrated form letters assist district managers in communicating with dealerships regarding policy violations, chargebacks, or potential chargebacks.
- Built using Adobe's FLEX2; a cutting edge web development technology that delivers an enhanced user experience and extensibility.