The Customer Satisfaction Index (CSI) is an important tool to quantify and manage sales. In order to accurately gain rank in the index it's important to train dealership personnel to complete the process.
This quick, easy to use web-based training module works to create learner buy-in, increasing the likelyhood of better CSI metrics while modelling the managerial processes. This type of training is fundamental to creating a customer-centered organization and ensures that CSI becomes an accepted and respected part of dealership operations.