Training Solutions > Fixed Operations Training > Service Management Training

To improve Service Department profitability and efficiency as well as increase customer satisfaction through online training.

Focusing on the profit center model, this three part web-based training course covers service management and service department customer service. The first course introduces the basics of customer service interaction and resource management techniques. Later modules provide recruiting and hiring techniques, Dealership Management Systems overview, and guide the learner to more complex key managerial concepts such as financial analysis and gross profit analysis.