Training Solutions > Systems Training > Power Katalyst

Suzuki created a new web tool for tracking and improving both J.D. Power Customer Satisfaction Index (CSI) and Sales Satisfaction Index (SSI) scores. They also needed a timely release to the field.

Power Katalyst Training covers both systems training as well as filling in personnel knowledge gaps of the CSI and SSI process. 
Content is delivered using a mix of video tutorials for rapid development and Flash animation for memorable delivery.