PTS designs, builds and supports high-quality customer service eLearning (as well as instructor led) courseware for the motor industry worldwide, and in as many languages.  We are fully conversant with AICC/SCORM compliant development and integration as well as the latest in modern instructional design theory and practice.

We use a proven Systems Development Methodology (SDM) to ensure user requirements and learning objectives are achieved, on time and on budget. Project management is carefully administered by customer-centered project managers who know your business. And, PTS’ project management website gives all of our clients the ability to track program development, every step of the way. Whether it’s a course custom built for you, or one from our extensive library, PTS has an answer that is right for you. Some of our Customer Service titles include:

  • Customer Satisfaction Index
  • Reception Fundamentals
  • Parts Customer Service
  • Overview

  • Features & Benefits

Customer Service


PTS can supply Customer Service training products in a variety of ways, including:

  • Performance or competency based
  • eLearning
  • Instructor-led training
  • IDL
  • Webinars
  • Simulations
  • Tablet and Mobile
  • Multilingual

At PTS we understand your business


Customer Service

Features & Benefits

PTS’ Customer Service Training provides the following features and benefits:

  • Proven skills development through test and competency demonstration
  • On time and on budget delivery
  • Full integration with client Learning Management Systems
  • Hosting and full course deployment support, as desired
  • Expert assistance in training strategy development and planning
  • Scalability to support various size businesses and student communities
At PTS we understand your business